Prices & Payment
If we should delivery car to you at the Fortaleza airport, it is imperative that Cumbuco Car Rental is provided with your correct outbound flight number and estimated arrival time. If this is not known to you at the time your reservation is made, please ensure that you make contact with us at least 7 days prior to departure. If we are not provided with the correct flight information within the period stated, no responsibility can be accepted or compensation allowed for a failed car rental.
Out Of Hours Charges
Cumbuco Car Rental is happy to arrange for your vehicle to be available at the airport even outside of working hours for free.
Delivery / Collection
Collection of your rental vehicle is normally at the Fortaleza airport (Note:This service applies to all vehicles in our fleet, except buggies.) or at Cumbuco. We also deliver cars to all hotels, guesthouse, pousadas or similar places. Where clients require their car to be delivered to their accommodation or similar place, full details of the address and time of delivery must be given to Cumbuco Car Rental at the time of booking.
Period Of Rental / Daily Rate Calculation
All car rental rates are calculated and sold in periods of 24 hours. After the car has been collected, extension of the hire period will be charged by the Cumbuco Car Rental at the standard daily rates. If you miss return deadlines, you will be charged additionally.
Free Offers, Value Added Extras and Price of service
All special offers, free extras or/and discounts over our standard rates are offered on a subject to availability basis. Cumbuco Car Rental cannot accept any responsibility in the unlikely event that it is temporarily out of stock. We are entitled to make adjustments to the price to take account of any taxes or duties, or if due to an error or omission the price published for the service is wrong. We will inform you of the correct price and give you the opportunity to cancel your car rental order.
It is the Drivers responsibility to ensure they provide the correct licence documents when collecting the vehicle. Cumbuco Car Rental will not be held responsible for the client not receiving a vehicle due to insufficient documentation. Drivers must produce a full valid driving licence, issued by their country of residence. International driving licences will be required when you want to renting vehicle outside the country of origin. International Licences must be accompanied with the original driving licence of country of origin. Cumbuco Car Rental should be informed at the time of booking of any endorsements on the driver’s licence as in some cases, hire will not be possible with certain types of endorsements. No refunds will be given for rentals aborted due to non-production of any driving licence or non-disclosed endorsements. Photocopied or faxed licences are not acceptable.
You can rent a car if you are 18 years old.
Number Of Passengers
All vehicles are insured for the appropriate maximum number of passengers. Please ensure that you choose a vehicle suitable for the size of your party.
General Conditions & Liability
All reservations made by clients are subject to our terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between Cumbuco Car Rental and our clients except for those terms imposed by law where application is mandatory. The client acknowledges that in making a reservation with Cumbuco Car Rental they do so only on the basis of the material contained in the Cumbuco Car Rental Web Site or relevant advertising medium. All other statements are of no effect unless confirmed in writing by Cumbuco Car Rental to the client. Cumbuco Car Rental will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, driving off of paved roads or driving without due care and attention. The client will indemnify Cumbuco Car Rental against any claims arising from such actions. Cumbuco Car Rental liability to the client for any loss, damage, injury or accident what so ever, whether arising out of negligence, breach of contract, error or any other cause shall not exceed the invoiced total value of the confirmation voucher supplied by Cumbuco Car Rental. These terms & conditions are not exclusive. All information is correct at the time of publication – December, 2012.
Restrictions may be applicable when crossing country borders. Please advise us at the time of booking if you plan to drive your vehicle out of the Brazil. For cross border use additional charges may apply, these charges will be payable locally. Please check with us for further information.
The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the car is made available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period. Clients returning the vehicle later than 30 minutes would be subject to an extra day charge.
There will be an additional charge for special request items such as Child seats, Roof Racks, GPS devices, etc. These items are readily available for our but must be pre-booked. No guarantee can be made regarding special request availability.
Complaints and Queries
All queries must be made in writing and submitted within 30 days of end of rental. After this time, we cannot guarantee your query can be answered.
It is essential to have a credit card in your own name to be able to rent your car. Please be advised that a debit card is not accepted for renting cars
Customers who fail to take their hire car within an hour of pick up time will be deemed a ‘no-show’. The agents will only hold your vehicle for this length of time without prior notice from yourself. We therefore suggest that, should you know in advance that you are to be delayed, you contact Cumbuco Car Rental to inform us of this. We does not guarantee that your car will remain available to you after this initial period of one hour.
Vehicle Type / Vehicle Suitability
Cumbuco Car Rental cannot guarantee a particular model or make of vehicle. The vehicle type shown in our website is for guidance only and we reserve the right to substitute the quoted model with another similar vehicle. If for any reason the vehicle supplied is not equivalent to that requested or not suitable due to performance or condition, please inform us in writing. Cumbuco Car Rental cannot accept any liability where this procedure is not followed.
Provision Of Vehicles
We can refuse to provide a vehicle to any person, who is, in our opinion unfit to drive or does not meet eligibility requirements. In such cases, your contract with Cumbuco Car Rental will immediately become void and we will have no further liability to you.
Reservation and Confirmation
All reservations made on the web sites operated by Cumbuco Car Rental will receive a temporary confirmation number. This temporary number does not mean that the vehicle is available and is only for admin purposes. Your final reservation confirmation will be sent to you within usually 24 hours unless we has delays confirming.
Insurance Excess and Exclusions
The insurance cover offered by Cumbuco Car Rental may have an excess attached, this is the first amount of any claim which remains the responsibility of the hirer. It is possible to waive all or part of the excess by payment of a further fee, this may be done directly with us at time of rental. If there’s an excess, we might take an imprint of your card to cover the excess amount in case of damage. It is the clients responsibility to have enough funds on their credit card to cover this. The insurance cover provided does not cover tyres, windscreens, damage to the roof, the underside and interior of the car, towing charges and any damage caused wilfully or clearly by driver negligence. You may therefore be liable for the cost of damage so caused. Insurance cover is not provided for personal injury or contents of the car in case of theft.
Mechanical Difficulties / Accidents
In the event of any mechanical difficulties or accident involving your rental car, it is imperative that details are reported to the Cumbuco Car Rental straight away. You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a car must be obtained from us. You should retain copies of all rental documentation in the event that an insurance company become involved. Compensation cannot be considered when this procedure is not followed correctly
More than 30 days – free
Between 20 and 30 days – 25% of your deposit
Between 8 and 20 days – 50% of your deposit
7 days or less – 100% of your deposit
No shows – 100% of your deposit
Cancellation & Refund policy
Cumbuco Car Rental are pleased to be able to NOT charge you for the full rental amount at the time of your online reservation. We ONLY charge you a 20% deposit to ensure your vehicle is reserved. This deposit is partially refundable in the case of a cancellation depending on the time notice we receive. All cancellations must be made by filling form in our contact page. No refund will be given for ‘No shows’, early returns or voluntary downgrades of booked vehicles. For all cancelled reservations with a deposit of 15 euros or less, there will be no refund.